Scarf Universe – No Hassle Return Policy
Here are Scarf Universe we hope that you are always completely satisfied with your purchase. We take pride in the quality of the products we sell and in offering great customer service. If for some reason you are not completely satisfied with your purchase, please follow the below guidelines for returns, exchanges and refunds.
- All returns must be returned within 30 days of receipt in the condition they were received, please send back in the original packaging with the tags still attached.
- Upon their return they will be inspected and a credit will be issued for the purchase price and any applicable tax incurred. Refunds will not be made on shipping charges and are the responsibility of the consumer. Our pledge is to have your return processed within two business days of us receiving your return at our warehouse, we will refund your credit card and notify you by email stating that your return is complete. Credits normally take 3-5 business days to appear on your credit card statement.
- Returns should be made to the below address:
3930 130th Street
Chippewa Falls, WI 54729
You can exchange your purchase for up to 20 days from the purchase date. All product exchanges should include the original invoice and be mailed to the address noted above. Please call or email [email protected] with your preferred exchange style so we can reserve it for you.
The returned product will be inspected upon receipt. All exchanges must be in resalable condition and all original packaging must be in place. Unfortunately we cannot exchange goods that have been used or worn. Once checked in your new item will be mailed within 2 business days.
We are always happy to help your experience with Scarf Universe be out of this world, please call us at 1-877-562-2695 with any questions.